Privacy Policy

1. Introduction

Reelo TV ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our video streaming service, including subscription and payment flows.

2. Information We Collect

Account and profile:

• Email address, password (hashed)
• Account creation date and sign-in history

Payment information:

• We do not store your full credit card number. Payment processing is handled by third-party payment processors (e.g., Stripe). We receive and store only limited payment-related data such as last four digits of card, subscription status, and billing cycle.

Usage and technical data:

• Watch history, progress, and preferences
• Device type, browser, IP address, approximate location
• Cookies, session identifiers, and similar technologies

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Process subscriptions and payments
• Authenticate you and manage your account
• Remember your watch progress and preferences
• Send transactional emails (e.g., payment confirmations, password resets)
• Comply with legal obligations and respond to lawful requests
• Detect and prevent fraud and abuse
• Analyze usage to improve our service (aggregated, anonymized where possible)

4. Third-Party Sharing

We do not sell your personal information. We share data only as follows:

• Payment processors: Stripe or similar processors handle payments. They collect and process payment details according to their own privacy policies. We receive only transaction status and limited billing metadata.
• Hosting and infrastructure: Our app runs on cloud providers (e.g., Vercel, Supabase, Cloudflare) that may process and store data as part of delivering the Service.
• Authentication: We may use third-party authentication providers (e.g., Google, Apple) if you choose to sign in with them. Those providers have their own privacy policies.
• Legal: We may disclose information if required by law, court order, or to protect our rights and safety.

5. Cookies and Tracking

We use cookies and similar technologies (local storage, session storage) to maintain your session, remember preferences, and understand usage. You may disable or limit cookies in your browser settings, but some features may not work correctly. We do not use third-party advertising trackers.

6. Data Security

We use industry-standard security measures including encryption in transit (HTTPS), secure password hashing, and access controls. Payment data is handled by PCI-compliant processors. Despite our efforts, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your account and usage data for as long as your account is active. After account deletion, we may retain certain data for legitimate business or legal purposes (e.g., fraud prevention, tax records) for a limited period. Payment records may be retained as required by law.

8. Your Rights (GDPR / CCPA)

Depending on your location, you may have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we process your data
• Portability: Receive your data in a portable format
• Object: Object to certain processing
• Withdraw consent: Where processing is based on consent

To exercise these rights, contact us at support@reelo.tv. We will respond within 30 days. You may also lodge a complaint with your local data protection authority.

9. Children

The Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such data, please contact us and we will delete it promptly.

10. International Transfers

Your data may be processed and stored in servers located outside your country of residence. By using the Service, you consent to such transfer. We take measures to ensure your data remains protected in accordance with this policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. Material changes will be communicated via email or a notice on the Service. Continued use after changes constitutes acceptance.

12. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at support@reelo.tv.